Product return policy
Items shipped from Nuurkey.com can be returned within 3 days of receipt of shipment in most cases subject to each item category return rules. Some products have different policies or requirements associated with them. Perfumes, cosmetics and other luxury items should not be open to avail return option.
In most cases, items shipped from Nuurkey.com and Nuurkey.com can be returned within 3 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. Please check the product return policy with the vendor before purchasing.
Product refund policy
Nuurkey.com items can take up to 3-5 days for an item to reach us once you return it. Once the item reaches our fulfillment center, allow for up to 3-5 business days for us to receive and process your return. After the return is processed it may take 15 to 20 business days for the refund to show up depending on the refund method. The amount will be refunded in Purchased currency, and is according to the conversion rate at the time the refund was issued.
Damaged or Defective policy
Damaged items during cargo can only be exchanged for the same perfume; by sending it to Nuurkey.com head office. Shipping and credit card costs are non-refundable for undelivered, unclaimed or returned packages unless an error made by us. Any cost incurred to return the product/Products to us will not be refunded unless an error with your order made by us.
In the case of products which are delivered to you by signed-for delivery, you should inspect the products prior to signing for delivery. If you are not a consumer, we shall not be liable for any obvious damage or defects to products which would have been apparent on inspection at the point of delivery if you have signed for the delivery of the products without noting on the delivery paperwork that the products are “damaged”. If upon such inspection at the point of delivery you discover damage or defects to products you should either refuse delivery or clearly write “damaged” on the delivery paperwork which you are requested to sign.
Once delivered, the products ordered will become your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered. We also accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.
Availability of goods
The site may contain information on the availability of goods. This information can be used that the product will be shipped after the order received successfully to the admin within 1-5 days period as mentioned by the vendor. As per Islamic sharia law, the vendor should have the possession of the products showed on the website to sale. However, Nuurkey.com management distinguished the store owners in to two groups. 1-The “Direct Owners” of the products who have the products in their possession what they displayed on Nuurkey.com website. 2-And the “Selling Agents” who are supposed to arrange products as per the order received. Selling agents must have to mention either on their store or each product that displayed products are not in their possession and they are not the direct owners. Customers should select “Cash on Delivery” option to buy goods from selling agents. But incase if they pay before delivery, then Nuurkey.com will not transfer customer’s paid amount to the vendor unless they arrange and deliver the goods to the customer. In rare cases, if the product may not be available when requested by the customer, the vendor will let you know by email or by phone call if this occurs.
Fees and services
All payments for goods and products on the website may be made online through our payment services, credit cards or other means of payment available on the website from time to time and our role ends upon receipt of your purchases.
All payments for goods and products on the website may be made online through our payment services, credit cards or other means of payment available on the website from time to time and our role ends upon receipt of your purchases. In the case of replacement or return of any purchases or if the buyer has purchased a product and has not received or received a product much lower than the value compared to the description, the buyer should not receive or accept the consignment and contact our customer service within 48 hours of receipt or failure to receive) the relevant product. In any case, it is the responsibility of the customer to ensure that his purchases are checked before receiving them and to ensure that they are in excellent condition and match his request immediately after receiving them through the known shipping companies within 12-18 working days for selected countries Customer consignment via the shipping company website.
The Customer shall bear any taxes or surcharges that may be imposed upon their entry into the Country under the delivery address in the territory to which the Product is shipped.
Limitation of liability
To the fullest extent permitted by applicable law, in no event will Website operator, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Website operator has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Website operator and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Website operator for the prior one-month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.
Indemnification
You agree to indemnify and hold Website operator and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or Services or any willful misconduct on your part.
Severability
All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.
Changes and amendments
We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.
Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services. Contacting us If you have any questions about this Agreement, please contact us.